Dynamic Real-Time Scheduling with Permanent Connection to Your Employees
FLS MOBILE FLOW EDITION
Our Idea: A mobile field service solution that harnesses the power of digitization to support on-site employees quickly and easily, without adding extra work.
In addition to transparent, paperless call processing, the FLS MOBILE App (FLOW EDITION) enhances efficiency throughout the entire process. This allows your field service team to focus on what matters most – customer satisfaction.
From notifications about the arrival of the engineer or delivery at the customer's premises via text message to live on-route tracking, we minimize waiting times for your customers.
Our dynamic route scheduling (FLS Real-Time-Scheduling) ensures maximum agility, allowing even same-day and ad-hoc requests to be seamlessly integrated into the route schedule.
The Next Level: Transferring fully digital workflow processes to an app – FLS MOBILE FLOW EDITION.
Are you currently modeling your processes in the BPMN standard or planning to do so in the future?
Now, you can effortlessly transfer these processes to your field service app. It offers an intuitive and user-friendly integration of your field service, providing exactly the queries and process steps required for your individual service cases.
FEATURES AT A GLANCE
BPMN Workflow Tool Set:
Workflow processes in the BPMN standard can be mapped "out of the box" and flexibly compiled. This tool set enables compact digitization of processes in very short periods.User and Role Reference:
Clear, simple, and self-explanatory user guidance supports the skill set of the engineer/driver, minimizing error potential during execution.Transmission of All Required Data:
All data necessary for deployment (such as customer master data, object data, and material data) is sent to the engineer's device (offline, online, and hybrid scenarios).GIS Mapping:
Integration with mapping services like Google Maps or individual GEO systems.Easy Integration of Partners and Service Providers:
Facilitated via link sharing.Staff Radar:
Shows nearby engineers, enabling them to view the locations of other colleagues for assistance with calls.Push Notifications:
Sent to the engineer, for instance, in emergencies.Automated Customer Notification:
Informs the customer of the estimated time of arrival (ETA) at a defined time – e.g., 30 minutes before the appointment – via text message or email; live on-route tracking is also possible.On-Premise Recording:
Of call and feedback data (online or offline).Independent Appointment Agreement:
Through the field engineer, which is considered in FLS Real-Time-Scheduling.Recording of Checklists, Reports, and Changed Master Data.
Provision of All Information:
Including the scope and content of work, deadlines, and customer and machine or system data.Real-Time Exchange of Photos and Documents:
Files in all common formats (such as photos, Word, Excel, PDF documents) can be attached to a call and transferred directly to your ERP/CRM system.Customizable Customer and Call Reports.
Audit-Proof Signature Recording:
After the engineer's deployment (customer and engineer).Mobile Time Recording:
Including activity and absence recording.Mobile Materials Management:
Including van stocktaking:- Used materials can be booked and reordered directly in the app; any material exchange between colleagues is recorded transparently via FLS MOBILE.
- Display and management of material groups, material locations, storage facilities, and inventory at storage locations.
- Handling of serialized materials.
- Booking of material movement.
- Purchase or restock requests.
For questions or additional information, call us at +49 431 239 710 or e-mail us at: [email protected]
What's New in the Latest Version 7010.1090.80694
Last updated on Oct 25, 2024
Minor bug fixes and improvements. Install or update to the newest version to check it out!
Tags : Business
