Discover the full potential of your mobile experience with the "My o2" app, which offers a seamless way to manage your consumption, view invoices, access contract data, and enjoy a range of offers and loyalty benefits. Whether you're on a prepaid or term contract, the "My o2" app is your go-to hub for all essential services and advantages, ensuring you have everything you need at your fingertips. The o2 Business App caters specifically to business customers, providing tailored solutions for their needs.
The multiple award-winning "My o2" app is designed to offer you unparalleled convenience and control over your o2 services, anytime and anywhere. Here's what you can do with the app:
For Contract Customers
- Check Consumption: Monitor your data usage at home and abroad, along with telephony and SMS outside of flat rates. You can also add this as a home widget for quick access.
- Tariff Management: View your tariff details and book additional tariff options to suit your needs.
- Update Customer Data: Easily change your customer information while on the move.
- Invoice and Billing: Access your invoices and itemized bills (EVN) effortlessly.
- SIM & Contract Services: Manage services like number portability, order and activate eSIM, and handle third-party services.
- Network Check: Perform a live check of the o2 network and submit fault reports if necessary.
- Loyalty Benefits: Enjoy new customer benefits every month through our Priority loyalty program.
For Prepaid Customers
- Usage Monitoring: Check your used data volume and units, including minutes and SMS.
- Credit Management: View your current credit balance and top it up easily.
- Tariff Flexibility: Change your tariff or book additional options as needed.
- Customer Data: Update your personal information conveniently while on the move.
- Network Check: Conduct a live check of the o2 network to ensure connectivity.
For My Handy Customers
- Contract Information: Access detailed information on your My Handy contract.
- Digital Invoices: View your invoices digitally for easy record-keeping.
- Installment Plan Insights: Gain insights into your installment plan.
- Early Payment: Make early payments to manage your finances better.
Please Note
The "My o2" app is designed for o2 private customers. Business customers should download the "o2 Business App" for their specific needs. Please be aware that Alice Mobile connections and services from third-party providers are not supported by this app.
Liability/Requirements
Please note that the "My o2" app relies on the online services of Telefónica Germany. While we strive for constant availability, we cannot guarantee uninterrupted service. To use the "My o2" app, you will need an account at o2online.de.
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